(11 Reviews)
100% Recommended

Vivian Warren

Lindsay, ON

Cruise Counsellor, Cruise Holidays PLUS

I jumped into my travel career relatively late, having dedicated my life previously to the roles of parent supervisor on school trips, parent driver to school sporting events, and other joyful duties of a stay-at-home Mom to two boys. I was raised in Sault Ste Marie and my father loved to travel, believing strongly in the life enrichment it offered. His family was scattered throughout England and we often travelled there via ocean liner but it was a honeymoon voyage on Carnival Mardi Gras that clinched my love affair with cruising. It took awhile to return to the sea but – as Jacques Cousteau said – “The Sea, once it casts its spell, holds one in its net of wonder forever”. The sea draws me to it – be it from a cruise ship balcony, a seashell dotted sandy beach, or from a rocky cliff on a wave-pummelled jagged coast. And if I can capture the perfect photograph at the same time, all the better!

In what feels like a blink of an eye, I am entering my 17th year with Cruise Holidays Plus! I remain passionately and tirelessly dedicated to the “craft of cruising” – constantly attending webinars, training seminars, travel trade conferences, and most importantly, travelling and experiencing. I am enrolled in numerous cruise line and destination specialist accreditation programs, and have earned both Master Cruise Counsellor and Luxury Cruise Specialist accreditation through CLIA (Cruise Lines International Association). I want to put all of it to the best possible use:  matching the priorities, personalities and preferences of my clients to the destination, cruise line, ship & stateroom, and shoreside activities that best fits them.

I have a reputation for being overly thorough. I admit, I agonize over the smallest details, and on one cruise I escorted, I was referred to as a mother hen, but my clients will never doubt that I care about them and their travel experiences!

My goal is to travel on as many different cruise lines as I can. I would say I’m making good progress, as I’ve taken over 30 voyages on 18 different cruise lines but the list keeps growing! I’ve cruised in the Caribbean 15+ times but it felt new every time because of the ships, ranging from the largest (at that time) Allure of the Seas to the newest (at that time) Celebrity Edge, to the small and luxurious Silver Cloud (now an expedition ship), to my most recent (just before the world shut down) 5-masted tall ship Royal Clipper.  In the same way that I can’t decide on a favourite cruise line – and believe me, I’ve been asked plenty of times – I can’t decide on my favourite destination, but Norway, South America/Antarctica, and Hawaii are all right up there at the top of the list.  Other destinations I’ve explored by cruise ship are the Mediterranean, Alaska, Bermuda, and Canada/New England.

I also love river cruising. My first was as a teenager, and I know I didn’t appreciate it the way I should have, but I made up for it cruising through France and on an authentic paddlewheeler in the upper Midwest of the USA. 

As a member of the Travel Leaders Network of agents, I am honoured to have the opportunity to be a host on select cruises across a number of cruise lines that participate in the Distinctive Voyages program. I recently hosted an Alaska cruise on Holland America, and a France-intensive cruise on Azamara, with a Greece-intensive cruise on my horizon in May 2023. 

I should add that I’ve taken advantage of cruise travel opportunities to push my boundaries a little. Among the improbable experiences I’ve joyfully conquered while travelling are ziplining, white-water rafting, Jet Skiing, crewing an America’s Cup yacht and snorkelling (I’m afraid of fish!). You won’t, however, see “swam with sharks” on any updated versions of this list!The valuable insights I’ve gained through education and experience – coupled with my attention to detail – enable me to create life-enriching (and anxiety-free) vacations for my clients.

Where does your sense of adventure take you? What boundary-pushing experiences are on your bucket list? Where is the sea calling you to explore? I am ready to help when you are ready to travel. Please refer to my Secondary Bio regarding the Distinctive Voyages sailings I'll be hosting, and contact me for more information about other hosted sailings through this complimentary program. 

Vivian Warren

Distinctive Voyages sailings

Royal Clipper in St Lucia, March 2020
Royal Clipper in St Lucia, March 2020

As a Distinctive Voyages host I was pleased to represent Travel Leaders Network agencies on board Holland America's Eurodam sailing a 7-night Alaska cruise July 9, 2022 roundtrip Seattle. I hosted on Azamara Onward sailing an 8-night France intensive itinerary September 8, 2022 and a 10-night Greece intensive in May 2023. I am excited to have been selected to host on Oceania Vista for 10 days between Valletta and Venice, as well as in the Adriatic in April Windstar "Windsurf" for 8 days in September 2024, and for 7 days on Seabourn Pursuit in November 2024 between Lisbon and Barcelona! These ships are small enough to visit unique ports but also popular cruise ports. The features of a Distinctive Voyage are at no extra cost to you so enjoy! 

My Reviews

72 of 125 people found this review helpful
Great Experiences with Cruise Holidays
We have been working with Cruise Holidays since our first cruise (honeymoon) in 2010. Vivian has been wonderful to work with and after 9 cruises with 3 different cruise lines, we've come to trust all her recommendations.
Vivian has taken the time to get to know us and understands well our expectations on a cruise as well as what type of cruise we enjoy best. She has provided excellent & thorough communication to us right from booking through to our return. We would gladly recommend Cruise Holidays and Vivian to anyone who expresses interest in cruising. Thanks Vivian!
By  Wilson  from  Lindsay
Traveled to  Bermuda ~ Caribbean
I would recommend this agent to my family and friends

Vivian Warren responded:
Thanks Pam and Mike! It continues to be a pleasure working with you both! Your own attention to detail in feedback of cruise travel over the years has given me a significant advantage when it comes to my recommendations to you and to others, and I appreciate that, just as I appreciate you taking the time to provide this review. Until the next time! Vivian

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19 of 39 people found this review helpful
Dream Honeymoon!!!
My husband and I met with Vivian prior to our wedding to plan our honeymoon. We had never been on a cruise before. Vivian helped us plan our dream vacation - a Mediterranean cruise. Vivian has absolutely exceptional customer service. We absolutely could not have planned this trip without her. She thinks of every single possible detail you could need and extras which enhance the experience. Such as a night in the hotel before the cruise, excursions, transportation options, hotels after the cruise, and any option you could possibly want. Vivian was extremely organized and on top of everything. She made this planning so easy for us and took away any stress. Taking a cruise involves a lot of planning and a lot of details and we felt extremely comfortable in trusting our plans with her. We will always be a lifelong customer because I have never in my life in any aspect received such incredible customer service. Thank you again, Vivian!
By  Corina & Mike  from  Kawartha Lakes
Traveled to  Mediterranean ~ At Sea ~ At Sea
I would recommend this agent to my family and friends

Vivian Warren responded:
Thank you Corina and Mike! I hope we have the opportunity to work together again very soon, and I wish you many, many blessings in your married life!

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60 of 122 people found this review helpful
Vivian made the trip!
When we were in a jam, Vivian was there to fix it quickly, smoothly and professionally. Vivian helped us navigate the cruise website, booked our excursions, drink and internet package. Vivian even spotted asked someone in our group if she meant to book her excursion in Italian!!! No! And she fixed it for English. Vivian was reassuring and got the job done! Vivian called us before we left for our cruise to wish us bon voyage and if there was anything last minute she could help with and when we returned she asked how our trip was. If you want a personalized service, Vivian is the one! I highly recommend her.
By  Janice  from  Toronto, Ontario
Traveled to  Mediterranean Sea ~ At Sea ~ At Sea
I would recommend this agent to my family and friends

Vivian Warren responded:
Thank you Janice and Jim! It truly was a pleasure working with you! Thank you for taking the time to put your thoughts into feedback you shared with me in our post-cruise call, and in your kind comments for this review. I look forward to working with you again some day. Kind regards, Vivian

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19 of 42 people found this review helpful
Unfortunately trip was cancelled due to COVID 19
Wonderful and thorough. Vivian was a pleasure to work with during these times. Even though we didn’t get to go on our trip to Hawaii, we would not hesitate to book with Vivian in the future.
By  Carl and Karen  from  Lindsay, ontario
Traveled to  Hawaii ~ USA
I would recommend this agent to my family and friends

Vivian Warren responded:
Thank you! It would have been a pleasure sharing my insights of Hawaii and tips about the repositioning cruise you had planned. I hope we get a chance to work together in the future.

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68 of 143 people found this review helpful
Awesome help for first time cruisers!
We recently went on our first cruise and Vivian helped us organize everything to make it a smooth travel plan. We booked last minute so there wasn't much time to plan and prepare. We were so thankful to have Vivian's knowledge and expertise to guide us through the do's and don'ts of a cruise holiday. We had a great trip and loved our excursions! We will definitely use Cruise Holidays and Vivian next time we travel - thanks for helping these first timers!
By  Matt and Sara  from  Lindsay, ON
Traveled to  
I would recommend this agent to my family and friends
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Destination Expert:

  • Alaska
  • Norway
  • Antarctica
  • Bermuda
  • Hawaii

Travel Specialist:

  • Cruises
  • Small Ship Cruises
  • River Cruises
  • Photography
  • Culinary & Foodie

Top Travel Partners:

  • Celebrity Cruises
  • Princess Cruises®
  • Oceania Cruises
  • Holland America Line
  • Rocky Mountaineer Rail Tours


  • Cruise Counsellor of the Year 2007, 2009-2015
  • "Knock Your Socks Off" Outstanding Service 2008
  • Master Cruise Counsellor (CLIA)
  • Luxury Cruise Specialist (CLIA)
  • Honours Bachelor of Arts in English & History
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